Refund policy

All sales are final

We sell one-time generation packs. All purchases are final and non-refundable. The only commercial exception is a confirmed technical fault in our product that prevents us from delivering a generation result and cannot be resolved. Unused generations do not by themselves qualify for a refund. Mandatory legal rights remain unaffected.

Situations that do not qualify

We do not refund for changing your mind, unused or partly used packs, choosing the wrong pack, accidental additional purchases, price changes, dissatisfaction with style or likeness, or a result differing from an example. Unsupported or unauthorized inputs, content-policy violations, your device or network issues, and deciding to stop using or delete an account do not qualify either, unless a confirmed product fault independently satisfies the exception below.

Attempts to upload or generate NSFW, violence, gore, hate speech or other prohibited content, and refusals or account restrictions caused by those violations, are not product faults and do not qualify for refunds. Mandatory legal rights remain unaffected.

The sole product-fault exception

Contact support if a technical fault in our service prevents delivery of a result. We will check the order, task and delivery records and attempt to restore delivery or correct the fault. A refund can be approved only when our product is confirmed responsible and we remain unable to provide the result. A queued task, temporary delay or subjective disappointment alone is not proof of non-delivery.

Returned generations are not cash refunds

A confirmed failed generation automatically returns the generation used. This restores your ability to try again; it does not cancel your purchase or automatically return money. If the underlying product fault still makes delivery impossible, contact support for review under the sole exception. Repeatedly refreshing or submitting refund requests does not change eligibility.

How to request review

Contact support@beauisafraid.com using your account email. Include the order or payment reference, task identifier if available, purchase and failure times, and a description of the error. Relevant screenshots may help. Do not send passwords, verification codes or full card details. We may request information needed to verify the purchase and investigate the fault; submitting a request does not guarantee approval.

Approved refunds and processing

Support will confirm the eligible order and refund scope after review; successfully delivered results do not qualify. Approved refunds are processed through the original payment provider and, where supported, the original payment method. Provider and bank processing determine arrival time. The refunded pack’s generation allowance is withdrawn on confirmation; the same purchase cannot receive duplicate compensation or keep both refunded funds and the corresponding allowance.

Policy scope and legal rights

This is a one-time-purchase policy, not a subscription cancellation policy; no voluntary cancellation window or pro-rata commercial refund is offered. The rules disclosed for your purchase apply unless mandatory law requires otherwise. Nothing in these policies excludes rights or remedies that applicable law does not allow us to exclude. Material policy changes are reflected in the revision date shown on this page.